Set up and verify your reply-to address

Before you can send campaigns, you need a verified reply-to address. Verifying it proves the mailbox is yours, and it's where replies to your campaigns land.

Add and verify it

1. Open Settings and find Reply-To Address.
2. Enter the address you want replies to go to.
3. Click Verify Email. We'll send a verification link to that address.
4. Open that inbox and click the link.
5. Back in Settings, click I've clicked the link.

The badge reads pending until step 5, then verified.

Step 5 is the one people skip. Confirming happens in your mail client, where we can't see it, so that button is what tells us to go and check. If the email hasn't arrived after a minute or two, look in spam, then use Resend Verification.

What your recipients actually see

Your campaigns go out from a Thunk Mail sending domain, not from your own address:

• From: your brand name, at a send.thunkmail.com address
• Reply-To: the address you verified

That split is deliberate and it works in your favor. Gmail, Yahoo and Outlook reject or spam-folder mail that claims to come from a consumer mailbox it can't authenticate, so sending from a domain we control is what gets your campaign delivered at all. Anyone who hits reply still reaches you.

Messages you might see

• Set a verified From address in Settings before sending campaigns. Nothing entered yet.
• Your From address is pending verification. Click the link we emailed to... Entered, but step 4 or 5 is outstanding.

Tips

• Any address you control works. It does not have to be on your own domain, and a Gmail or Outlook address is fine here.
• Pick an address a real person reads, so replies don't pile up unseen.
• You only verify once. To use a different address later, click Change and verify the new one.

Next: Add your business name and mailing address is the other requirement before your first send.